Our Return Policy in short

  • Contact nowNAmag before returning any items.
  • You can return the product within 14 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.

Return Policy

 

Please contact nowNAmag before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts nownamag and gives information relevant. 

 

Return Conditions

 

Of course you have the option to return your order in accordance with our terms and conditions specified deadlines. More on returning orders nowNAmag refer to our terms and conditions.

 

You can return the product without reason within 14 days of delivery.

Make sure to include invoice / delivery note (this may be a copy) contact information with the return and if possible, please provide us with a tracking number. nowNAmag suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

You can only send your order, bring it yourself is NOT possible.

 

You will need to return the ordered products in complete original, unused condition and in original packaging.

 

You cannot return the product:

- Products which the seal or sealing is broken.

- Products have been open.

- Products which are damaged or used.

- Products which have been ordered specifically for you.

- Items of a personal nature or by their nature cannot be sent back.

If the product is ruined or used the product shall not be refunded.

 

Return procedure

 

NOTE: If you want to return or exchange products? We kindly ask you to contact us first by email nownamag@gmail.com before a packet to return.

With every order you will find a return form. You can return the products to be supplied as a package by containing the return form to nowNAmag. Always include your order number in the package or send back the packing slip.

 

Upon receipt of your package, nowNAmag will make a refund of eligible returns to your account within 30 days. The cost of the return will be your responsibility.

 

Of return exclude:

1) products which the seal has been broken by you. This is because after opening products have a limited shelf life. This applies only to all perfumes & cosmetics products the packaging is opened. The returned product must be unused and in original condition to be delivered.

Return costs

Return costs are at your own cost.

 

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. nownamag is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, nownamag reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

All enquiries: nownamag@gmail.com